Customers who hold store credit sometimes forget to spend it. Advanced Coupons can email them a reminder automatically once they have been inactive for a set number of days. This article shows you where to set the timing and how to turn the reminder off.
Before you start
- Store credit reminder emails need Advanced Coupons Premium version 3.5.5 or later.
- Reminders are enabled by default and are set to send every 30 days of customer inactivity.
Set when the reminder is sent
- Go to Coupons > Settings > Store Credits.
- Find the reminder email settings.
- Set how many days of inactivity should pass before a reminder is sent.
- Set the time of day the reminder should be sent.
- Save the settings.
Inactivity means the customer has not placed an order within the number of days you set. With the default of 30 days, a customer who has not ordered for 30 days receives a reminder.
Turn the reminder off or customise it
- Go to WooCommerce > Settings > Emails.
- Find Advanced Coupons – store credit reminder.
- Click Manage.
- Clear the Enable this email checkbox to stop the reminders.
- Or leave it enabled and edit the subject, heading and content.
- Save the changes.
What the customer receives
The reminder arrives in the customer’s inbox with their current store credit balance. The exact styling depends on your theme and on how your WooCommerce emails are set up, so it may look different on your store.
Troubleshooting
No reminders are going out. Check that Enable this email is still ticked under WooCommerce > Settings > Emails, then check the inactivity period under Coupons > Settings > Store Credits. A long period means no customer has qualified yet.
A customer with credit did not get a reminder. Check when they last ordered. A customer who has ordered inside the inactivity window is not treated as inactive.
The email looks wrong. Edit the template under WooCommerce > Settings > Emails. The layout comes from your WooCommerce email template, not from Advanced Coupons.
Need help?
If you have a question or run into any issues, we’re here to help.
- Premium users: Open a support ticket
- Free users: Visit our community forum
